Directs DCs To Ensure Early Disposal Of Grievances, Non-Discretionary Approach Towards Decision-Making
Srinagar- Reiterating his government’s commitment to empower the citizens and making the administrative setup more accountable and responsive, Lieutenant Governor Manoj Sinha said Wednesday that active participation of all sections of society in socio-economic development and commitment towards the people’s well-being is top priority of the administration.
Sinha made these remarks while interacting with citizens during the “LG’s Mulaqaat- Live Public Grievance Hearing”, at the Civil Secretariat here on Wednesday.
He addressed the grievances filed on JKIGRAMS and directed the Senior officers and DCs to ensure time-bound delivery of key public services such as health, education & social welfare.
“Administrative machinery in J&K has been made more responsive and efficient in meeting the needs of the masses. Number of grievances registered on JKIGRAMS and the overwhelming percentage of redressal is a sign of responsive administration,” Sinha said.
He directed the administration to ensure early disposal of grievances, non-discretionary approach towards decision-making and to build a competitive governance model at local level.
“Districts must adopt collaborative approach across levels of governance for both grievance redressal and public service delivery,” he added.
The LG also impressed upon the Deputy Commissioners to monitor and improve performance of departments and enhance collaboration among different stakeholders for better citizen-centric governance.
He further emphasized on making effective use of technological interventions in ensuring quality grievance disposal and promptness in public service delivery.
“e-Governance and rapid technological advancement has helped with new and innovative grievance redressal mechanism and service delivery monitoring tools for the benefits of welfare measures to seamlessly reach the last man in the queue,” Sinha said.
He also reiterated the UT Government’s commitment to empowering the citizens and making the administrative setup more accountable and responsive towards the needs and concerns of the common man.
“Active participation of all sections of society in socio-economic development and commitment towards the people’s well-being is top priority of the administration,” he added.
During the program, the LG addressed a number of grievances and directed the officials to take necessary action.
Responding to the complaint regarding illegal mining in nallah Romshi in Karimabad, Pulwama, the LG directed the Deputy Commissioner for stringent actions as per the law to ensure there is no illegal mining.
Similarly, on the issue of encroachment on the land belonging to a School in Mendhar, Sinha passed explicit directions to the concerned Deputy Commissioner to remove the encroachment from the said premises.
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