Srinagar- Valley’s tertiary care institute, SKIMS, has received a positive feedback in more than 80% cases for online services from its customers/users . On the directions of the Chief Secretary, Dr Arun Kumar Mehta, the Institute has put its services for feedback on the Govt Services Feedback portal, Rapid Assessment System (RAS). In the initial rollout, 4 of the online services that were put on the RAS for feedback request from the public users included Online Patient Appointment System (For Existing Patients), Online Student Registration System for Admission and Applicant Registration for Stipendiary Junior Residency, Online Patient Investigation Reporting System, and Online Applicant Registration System for Recruitment – Non-Gazetted In Patient Department Registration (Patient Admission).
The integration was aimed to let the public provide feedback on the quality of the services and their experiences with the usage of the platforms, towards the overall objective of improvement of services rendered by SKIMS and for better policy decision-making. The services have been active since August this year on the portal and through these 5 months, SKIMS has reached among the top 10 total requests generating departments in the Union territory, positioned at number 7 in the list. The latest consolidated reports show that out of the responses received 80.34% are good, 4.84% are average and 14.67% are bad. However, the total volume of responses is still not high enough, as people are not used to utilize the platform.
To make the feedback mechanism effective and productive the response rate needs to be improved and this can be done by proactive public involvement in providing the necessary feedback when prompted by RAS, Director SKIMS said. SKIMS authorities request all the stakeholders, being responsible citizens, to respond more and more to the RAS feedback form. Pertinently, SKIMS has resorted to digital services in a number of areas recently that have led to a significant convenience of the patients and was the chosen this August as the first public hospital in the country for full rollout of the ABDM platform of the PM-ABJAY scheme.
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